Refund policy

We have a fixed-date free cancellation policy, which means you may cancel your hike with a refund by March 31st the year of your hike. All cancellations are subject to a 5% processing fee. All sales after March 31st are final.

To start your cancellation, you can contact us at thealpadventures@gmail.com. Please include your name, address, order number, and reason for cancelling. This email must be received prior to 11:59pm on March 31st the year of your hike.

If your cancellation is accepted, we’ll issue your refund within 10 business days.

You can always contact us for any cancellation questions at thealpadventures@gmail.com. 

Exchanges
The fastest way to ensure you get what you want is to cancel the itinerary you have, and once the cancellation is accepted, make a separate purchase for the new itinerary. Be aware that booking a hike later in the year lessens the likelihood that you will get the exact hike you desire.

You can always request to make changes to your itinerary by contacting us at thealpadventures@gmail.com.

 

Refunds
We will notify you once we’ve received your cancellation request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at thealpadventures@gmail.com.