Refund policy

Cancellation Policy
We offer a fixed-date cancellation policy. You may cancel your hike for a refund up until March 31st of the year of your hike. If your group cancels before March 31, you will receive a complete refund of all monies paid to The Alpine Adventures LLC, less 5% of your total trip cost. 

Trips Booked After March 31
If you place a deposit after March 31, you will have a 7-day grace period to cancel your trip for a refund. In this case, if you cancel within 7 days of placing your deposit, you will receive a complete refund of all monies paid to The Alpine Adventures LLC, less 10% of your total trip cost.

Flexible Cancellation Add-On
Each member of your group has the option to purchase a Flexible Cancellation add-on, which extends your cancellation window to either 30 or 14 days prior to your trip. For more details, please reach out to your TAA contact.

To begin a cancellation, please email your TAA contact with the following information: your name, address, order number, and reason for cancellation. Your email must be received no later than 11:59pm on March 31st of the year of your hike, or within 7 days of placing your deposit if deposit was made after March 31.

If your cancellation is approved, your refund will be issued within 10 business days.

For any questions about cancellations, feel free to contact your TAA contact.

Exchanges & Itinerary Changes
If you would like to change the dates of your existing trip after a deposit has been made, we’re happy to assist; however, a 10% rebooking fee will apply. You can request any changes by emailing your TAA contact.

Refunds
Once we receive your cancellation request, we will notify you of its status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to finalize the posting.

If more than 15 business days have passed since approval and you have not received the refund, please contact your TAA contact.